Pre-Conference Workshops: February 7, 2018

Workshop Day

8:00 AM - 8:30 AM Check in for workshop attendees and morning networking


8:30 AM - 10:30 AM WORKSHOP A: Creating a High-Reliability Culture

• Getting better at getting better: What does a culture of operational discipline really mean?
• What is the role of culture in achieving operational excellence?
• What are the core values, behaviors, etc. necessary to achieve operational excellence?
• How can leaders create this culture within their organization?
• How decisions of “who does what where” affect your ability to achieve operational excellence
• A different way of looking at the business architectures that underpin how you organize the business, manage process, conduct operations, and even support IT
• The new performance standard: Establishing principles and structures that begin with safety - and then applying them to other areas of the business
• How do you assess and measure culture?


8:30 AM - 10:30 AM WORKSHOP B: Asset Management Strategies: Best practices for sustained asset reliability improvement

• Applying operational excellence tools to enhance asset reliability and performance
• Addressing reliability and integrity challenges
• Why should we change?
• Asset optimization: Framework approach to establishing an asset management and reliability program
• Evaluating your ‘as-is’ baseline and setting your ‘to-be’ improvement goals
• Who should be involved
• How to do we measure improvement (Establishing KPIs)
• Gaining executive and employee support
• Managing the human side of reliability: getting employees at all levels to consistently perform monitoring, root-cause analysis, follow-through and more

10:30 AM - 10:45 AM Morning networking break for workshop attendees

10:45 AM - 12:45 PM WORKSHOP C: Achieving Operational Excellence through Safe, Secure, and Reliable IoT Solutions

The path to IoT success is rarely achieved without tapping into your ecosystem of partner solutions to help you design and deploy safe, secure, and reliable connected edge devices. Join Wind River in this workshop to discover resources and learn more about ways to bridge the gap between IT and OT, unlock new business models, and convert your IoT solution concepts into actionable requirements and roadmap
with secure, turn-key solutions.
• Learn how to transform your business to leverage the opportunities of IoT
• Discover safe and secure technology to build into your IoT devices to protect the integrity of your operations
• Explore how to design reliable operations into your IoT devices with proven software technology

10:45 AM - 12:45 PM WORKSHOP D: Process safety and Operational Excellence: Realizing the connection between safe operations and efficient operations

• What does it mean to achieve excellence in health and safety?
• Integrating safety performance improvement with Operations Excellence and
management systems
• Constructing a health and safety program that is not only effective in limiting incidents, but
that is optimized operationally
• World class incident management is no accident
• Integrating process safety together with personal safety in decision making
• The new performance standard: Establishing principles and structures that begin with safety
- and then applying them to other areas of the business
• What’s required to be successful? Designing a model that’s broad enough to be applicable
to all of your assets
• Creating a culture of standardized processes that lead to integrated operations
and management
• Creating standardized approaches to various business functions: Centralizing knowledge
and oversight, while giving flexibility in implementation

12:45 PM - 1:15 PM Networking Luncheon for workshop attendees

1:15 PM - 3:15 PM WORKSHOP E: Mapping your vision for Operational Excellence: Critical considerations for sustained execution excellence

This interactive session will give you the opportunity to reflect on what you’ve heard over the past two
days and consider the key takeaways you can begin using back at the office tomorrow. The session
will allow you to consider key requirements for sustained OE success, where you feel gaps exist within
your own program, and what action you will take to address the gap.
• Strategy: Vision, Key business Drivers, Set up, Process, Organisation, Tools, Governance, Change Plan
• Priorities: Define priorities, alignment to strategy, optimal mix, creates intended outcomes, roadmap
in place, improvements identified?
• Capabilities: How does your group stack up? Do you have the skill sets to deliver results and do you
have the resources and support?
• Performance: How is you plan delivering against the promise? Do you have the processes,
organisation, tools and governance, have you assessed the gaps and created a plan for the midcourse
• Capacity: Do you have the appetite, commitment and talent to deliver? Do you have the right people
and hands to execute?

1:15 PM - 3:15 PM WORKSHOP F: Systematic improvement: Leveraging your Operations Management System to drive high performance

• Taking a systematic approach to improvement
• Mitigating implementation risks
• Ensuring compliance
• Building the most compelling case for deeper
• OMS commitment
• Getting leadership to focus on and support your OMS
• Removing barriers to change: Creating a sustainable operational excellence culture
• Developing a strategy to gain buy-in from your workforce
• Overcoming the change management hurdle: Cultural considerations

3:15 PM - 3:30 PM Networking break for workshop attendees

3:30 PM - 5:30 PM WORKSHOP G: Delivering Knowledge to Employees, When and Where they Need It

Todd Muscroft, Country Manager, USA, Procedure Accelerator
Revealing the results of a recent benchmarking study highlights where organizations are today,
what the current trends are and where industry is headed in the future, in terms of the delivery of
knowledge to employees across an organization.
Methods and systems for:
• Identifying areas of high ROI
• Aligning Training, Standard Work Instructions and On the Job Support
• Building a foundation for future technology adoption will be outlined
This highly interactive workshop will include best practise from real
world scenarios in the some of the world’s leading process and
manufacturing companies.


Todd Muscroft

Country Manager, USA
Procedure Accelerator

3:30 PM - 5:30 PM WORKSHOP H: Admitting Human Error in the Workplace: Maximizing Operational Resilience with Human Factors

David Wilbur, Founding Member and CEO, Vetergy Group Lance Muniz, Founding Member and COO, Vetergy Group
High Reliability Organizations (HRO) pursue resilience by understanding their operations are not error-free and seeking to recognize, limit, and learn from error. In this workshop, delegates will learn how to improve operational resilience through a modern understanding of human error in the workplace. As a rule, people do not set out to cause failure; they aim to contribute to the larger success of their organization. But in today’s advanced operating environments, designed for reliability and safety, complexity can lead people to make decisions that, instead, contribute to failures. Human error is inevitable and serves as a symptom of systemic failure. As with all symptoms, it becomes a signal for systemic change. Instead of blaming individuals for error, we ask why the system responded the way it did. This workshop will teach you to welcome human error as a lens into the dark, murky, uncomfortable cultural issues making the error seem like a good idea at the time.
This highly interactive, case-study driven workshop will use firsthand experience and show you how to apply new principles of human error to your own operations. You will leave this workshop with:
· A deeper understanding of specific causal relationships frequently leading to incidents and how to identify them before they happen
· An organizational diagnostic into the resilience of your organization benchmarked against an HRO
· A Human Factors ‘toolkit’ pertinent to your company culture


David Wilbur

Founding Member and CEO
Vetergy Group

Lance Muniz

Founding Member and COO
Vetergy Group

5:30 PM - 5:30 PM Workshops Conclude