Main Conference Day Two: February 9, 2018

7:30 AM - 8:00 AM Networking Breakfast and Check In

8:00 AM - 8:10 AM Chair’s Opening Remarks

8:10 AM - 8:50 AM Driving Chemical Safety Change: Lessons from recent CSB Investigations

Kristen Kulinowski, Board Member, US Chemical Safety Board
·Intro to CSB
·Our Drivers of Critical Chemical Safety Change
·Effect of Industrial Chemical Incidents on Communities
·Synopsis of the MGP Ingredients Investigation: Case Study and Lessons for Operational Excellence


Kristen Kulinowski

Board Member
US Chemical Safety Board

8:50 AM - 9:30 AM The Inescapable Mandate of Operational Excellence:Using the SHE&Q Program to Overcome Complexity and Drive Next Level Performance

Michael deBettencourt, Director, AVP, SH&E Training and Development, AECOM
AECOM has 85,000 employees in over 150 countries and a diverse suite of business lines with the mission to “Imagine It. Delivered.” The company has grown through both organic expansion and acquisition with the attendant challenges to overcome differences in culture, systems and business models. These challenges have been very visible in the Safety, Health, Environment and Quality (SHE&Q ) function of the organization, so five years ago, AECOM set out to attain Best in Class levels of safety performance. Progress has been made to change and align the organization’s culture, systems and processes to plan and execute work better. AECOM is now achieving Best in Class safety performance metrics in most categories. The challenge in moving to the next level of performance is the journey from Safety Excellence to Operational Excellence across the enterprise. With the recent merging of Safety, Health & Environment function with the Quality function in AECOM (now SHE&Q) , we are presented with an opportunity for a new more holistic paradigm. We plan to do this through the alignment and commitment of leadership, the streamlining of integrated processes, the enhancement of critical thinking tools, and the move to mutually supportive metrics to provide discernment of desired behaviors in the organization. The journey is just beginning - and is exciting with possibilities.
Mike de Bettencourt will discuss:
• An overview of AECOM’s approach to Operational Excellence through the lens of Safety, Health, Environment and Quality
• The benefits of approaching Operational Excellence through streamlined efforts to communicate with employees, with a strategy of engagement with executives and the integration of practices
• The basis of approach using the Construction Industry Institute study on “Improving Site Safety performance through Operational Excellence”; William F Maloney, August 2016
• What we anticipate will change in the existing SHE&Q processes and program components as we lean in to next-level performance


Michael deBettencourt

Director, AVP, SH&E Training and Development

9:30 AM - 10:10 AM Reliability Transformation: Driving Standardization and Optimization of Phillips 66 Reliability processes

Chad Broussard, Director of Reliability, Phillips 66
• Implementing world-class maintenance and reliability programs that promote safe, cost effective business: what’s really required?
• Improving the partnership between operations and maintenance
• Increasing “ownership” by operators in preventing equipment failures and enhancing frontline collaborative root cause analysis
• Building a culture of reliability through governance
• Reliability process execution
• Performance management
• Skills development
• Operational excellence
• Change/ communications
• Leveraging the right processes, roles and responsibilities to enable effective decision making, and ensure the effort is on track to deliver value and achieve long-term sustainability


Chad Broussard

Director of Reliability
Phillips 66

10:10 AM - 10:30 AM Networking Break


10:30 AM - 11:10 AM Human Factors meets Data Analytics & Safety and introduces everyone to Lean Six Sigma at Chevron

Graciela Perez, Global Manager, Chevron
• A taste of leveraging new views on Safety and Data analytics as part of Lean Transformation
• Take Lean Sigma tools to the next level in support of “the human factor” at your sites
• Simple ways to integrate Human factors engineering into your current safety toolbox
• Examples of digital tools (Gamification, Podcasts, LCD, Sound Bites) to get the right data analytics to the right levels of your organization using Lean Six Sigma


Graciela Perez

Global Manager

11:10 AM - 11:50 AM Research results: Effective procedural designs and practices

Camille Peres, Assistant Professor, Environmental and Occupational Health, Texas A&M University
• Dr. Camille Peres will share state of the art research on how to mitigate the effects of variables that influence procedural adherence. She will talk about how to implement effective procedural designs and practices for safe and effective operations.
• Leverage the latest research on effective procedural and adherence practices - and understand the hallmarks of highly reliable organizations
• Learn why workers’ experience level and task frequency strongly influences procedural adherence
• Implement current “best practices” for safety and hazard statement designs
• Understand how Operational Excellence can be compromised when the content of safety statements do not support comprehension or compliance


Camille Peres

Assistant Professor, Environmental and Occupational Health
Texas A&M University

11:50 AM - 12:40 PM Networking Lunch

12:40 PM - 1:20 PM Cascading Operational Excellence: Improving safety, reliability and efficiency at Duke Energy

Robert Guy, Director, Operational Excellence , Duke Energy Corporation
• Building the most compelling case for deeper OE commitment: The Duke Energy OE Journey
• Leveraging your management system to drive high performance
- Driving OEMS accountability through governance: why it’s not just about compliance
- Getting leadership to focus on and support your Operations Management System
- Assigning clear ownership and governance for the processes that make up your management system
- Integrating implementation of the management system as a part of the business
• Why operational excellence must be about achieving Results + enhancing Operational Discipline
• Creating a sustainable operational excellence culture


Robert Guy

Director, Operational Excellence
Duke Energy Corporation

1:20 PM - 2:00 PM Leading Millennials to Operational Excellence

Matt DiGeronimo, Vice President, Operations, Veolia
Everyone seems to have an opinion about the Millennial Generation – positive, negative, or otherwise. Regardless of your opinion, it is difficult to deny that there is a blossoming generation in our industry who grew up in a different environment than the preceding generations. These differences invariably lead to a generation with different perspectives, priorities, and practices.As leaders of Operational Excellence for our organizations, it is imperative to understand, embrace, and leverage these differences to maximize our performance. Matt DiGeronimo reflects on his experience working with millennials in the military and the energy industry and presents ideas and suggestions for leading this generation.
This insightful and inspiring presentation will focus on:
• Establishing a mission, a vision, and a purpose for this generation
• Maximizing organizational transparency and accessibility
• Creating an organizational humility that not only listens to its youngest members but wants to listen
• Figuratively flatten the organizational chart by ensuring senior leaders remain engaged with this generation


Matt DiGeronimo

Vice President, Operations

2:00 PM - 2:00 PM Chair’s summary and close of conference