Main Conference Day One: February 8, 2018

7:00 AM - 8:00 AM Registration and check in

8:00 AM - 8:05 AM Welcome from conference director

8:05 AM - 8:15 AM Chair’s opening address

8:15 AM - 9:00 AM Why do some organizations have so few unplanned events? Understanding what defines High Reliability Organizations

Keynote
Kelly Wallace, Director, Business Improvement , Andeavor Matt DiGeronimo, Vice President, Operations, Veolia Paul Leonard, Vice President of Health, Safety and Environment , Arkema
• What is a “High Reliability Organization”?
• What’s the link between safety, reliability and Operational Excellence?
• With so much volatility and risk in hazardous industries today – what are the core pillars of world class operational excellence that you should be focussed on?
• How can you get leaders to understand the link between risk reduction and financial performance
• Why connecting strategy to operations is the first step

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Kelly Wallace

Director, Business Improvement
Andeavor
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Matt DiGeronimo

Vice President, Operations
Veolia
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Paul Leonard

Vice President of Health, Safety and Environment
Arkema

9:00 AM - 9:40 AM Optimize Production, Reduce Operational Risk: How Gamification is Revolutionizing Operator Training in Process Industries

Mika Neffling , Sales Manager, NAPCON Games, Neste Jacobs
Gamification is a buzzword now in many industries but how can it be actually utilized to drive Operational Excellence? Effective operator training is crucial to reduce operational risk, and extensive research has show that using training games in combination with traditional training methods can dramatically reduce costly incidents - while optimizing production. Neste Jacobs NAPCON team has long experience in process industries and over the past decade have developed a cutting edge approach to training. This highly interactive session will take attendees through NAPCON Games, developed with extensive cooperation with Neste, the world’s largest producer of renewable diesel and producer of high-quality oil products.

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Mika Neffling

Sales Manager
NAPCON Games, Neste Jacobs

9:40 AM - 10:20 AM Safety Culture at Arkema: Focusing on Culture to Drive Operational Excellence

Case Study
Paul Leonard, Vice President of Health, Safety and Environment , Arkema
Arkema has 19,000 employees based in 50 countries, with 137 industrial plants and 13 research centers. As a chemical company, safety has always been a priority at Arkema. However, following several major acquisitions, the company found itself in a unique position: as people joined the company via mergers and acquisitions, they often brought along their previous company’s views on safety protocols and procedures. The company felt it was critical to have one point of view, one strategy that transcended all continents, cultures, and language barriers. Without it they felt they would never achieve a position as one of the best-performing companies in the chemical industry in terms of safety
performance. But how? Paul Leonard will share Arkema’s journey to safety excellence and will share where they were, where they are today and where they are going as they focus on becoming one of the safety chemical companies in the world.
• Shifting ownership of safety from just leaders and managers to everyone in the organization
• Arkema’s Strategic Learning Map® “Arkema Safety Academy: Our Safety Culture”
• The development of the Learning Map
• The deployment: training 14,000 people in 40 different countries and 10 different languages in a 12-month time period
• The impact on the business
• Building a sense of trust amongst employees: How the Learning Map unified employees and became the foundation for Arkema’s culture
• What’s next

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Paul Leonard

Vice President of Health, Safety and Environment
Arkema

10:20 AM - 10:40 AM Networking Break

LEADERSHIP & CULTURE TRACK

10:40 AM - 11:10 AM Understanding the connection between culture and safety, environmental and financial performance

• What is a “High Reliability Organization”?
• What’s the link between culture, reliability and Operational Excellence?
• With so much volatility and risk in hazardous industries today – what impact can culture change can have on safety performance? environmental performance? compliance? financial performance?
• Where should the responsibility for changing culture sit in an organization?
• Can you measure organizational culture?
• Where do you start when it comes to changing culture?

11:10 AM - 11:40 AM Achieving cultural maturity: Evolving toward a more mature risk culture

Stacy Owens, Director, Operations, American Water Resources
• Getting better at getting better: What does a culture of Operational Excellence really mean?
• Leadership’s responsibility to identify and address cultural gaps
• What’s the link between culture and Operational Excellence?
• Instilling a culture of operational discipline
• Building internal connectivity and collaboration
• Steps to take to ‘fix’ culture: training, change management and stakeholder engagement
• Removing barriers to change: Creating a sustainable operational excellence culture
• Is change management a critical element of operational excellence? How much effort and attention should be given to managing change?
• True operational excellence rests on the idea of a continuous improvement mindset: how to build OE into your business operating model
• Continued employee engagement: Understanding that the business is never done growing, improving and learning, and employees are part of this process every day

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Stacy Owens

Director, Operations
American Water Resources

11:40 AM - 12:10 PM Achieving cultural maturity: Evolving toward a culture of Operational Excellence

Lisa Primeggia, General Manager, Consolidated Edison
• Getting better at getting better: What does a culture of Operational Excellence really mean?
• Leadership’s responsibility to identify and address cultural gaps
• What’s the link between culture and Operational Excellence?
• Instilling a culture of operational discipline
• Building internal connectivity and collaboration
• Steps to take to ‘fix’ culture: training, change management and stakeholder engagement
• Removing barriers to change: Creating a sustainable operational excellence culture

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Lisa Primeggia

General Manager
Consolidated Edison
OPERATIONAL RISK MANAGEMENT TRACK

10:40 AM - 11:10 AM Probabilistic risk assessment: The basis for recognizing emerging operational risks

During this session led by Safety executives at NASA, we will discuss how a systematic and comprehensive methodology to evaluate risks associated with complex engineering and technological systems can help companies identify emerging risk to their critical operations. Through the use of case studies and use-cases, we will explore how specific tools and processes can help approach operational risks with:
• A quantitative evaluation of system safety
• Identification, selection, and screening of Initiation events
• Definition and modeling scenarios Initiating and Pivotal Events Modeling Data development and risk quantification uncertainty analysis
• Risk importance ranking and cutset analysis

11:10 AM - 11:40 AM Operational Risk Management: Conducting effective barrier health assessments across facilities and regions

Hugo Ashkar, Global Risk Manager, BP

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Hugo Ashkar

Global Risk Manager
BP

11:40 AM - 12:10 PM Managing risk in a downturn: Enabling safe and reliable operations during times of volatility

Richard Osmond, Vice President Global Wells HSE & Process Safety, BP
• Understanding the link between safety, reliability and operational excellence
• Creating the business case for improved operational discipline
• Why a foundation of EHS Excellence and Reliability can lead to enterprise Operational Excellence through increased discipline, predictability, and risk management
• Building a culture of operational excellence with standardized processes that lead to integrated operations and management
• Creating standardized approaches to various business functions: Centralizing knowledge and oversight, while giving flexibility in implementation
• What’s required to be successful?
- Leadership
- Culture
- Competencies
- Skills/ learning/ training

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Richard Osmond

Vice President Global Wells HSE & Process Safety
BP

12:10 PM - 1:00 PM Networking Luncheon

HSE EXCELLENCE TRACK

1:00 PM - 1:30 PM Instilling a Zero Loss of Containment Mindset: A Journey to Process Safety Improvement through Operational Excellence

Case Study
Gregg Kiihne, Director, Process Safety, BASF
A Case Study in holistic process safety improvement, in which you can learn:
  • How to overcome skepticism and gain buy-in from all levels of the organization
  • How Controlling, Human Resources, and Business Management impact Process Safety performance
  • Successful practices for setting expectations and developing employee engagement
  • How environment influences behavior
  • How operational excellence improves Process Safety and Business performance

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Gregg Kiihne

Director, Process Safety
BASF

1:30 PM - 2:00 PM The Ten Common Adverse Conditions in Organizations That Failed to Prevent the Next Accident

Jim Wetherbee, Astronaut and Author, Controlling Risk: 30 Techniques for Operating Excellence
Based on observations, discussions, and assessments from thirty-five years of working in various hazardous endeavors, including the recovery from the Texas City and Macondo incidents in the oil and gas industry, and the Challenger and Columbia space shuttle incidents, Jim Wetherbee will present a list of ten adverse conditions that commonly existed in many organizations before they experienced major disasters or minor accidents. In sociotechnical systems used to control risk, improve performance, and accomplish goals, five of these ten adverse conditions existed on the technical side, and five were on the social side. By turning hindsight into foresight, participants can learn how to use the presence and severity of these adverse conditions as indicators to determine if their organization may be drifting toward a disaster.
This highly interactive workshop style session is one you don’t want to miss!

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Jim Wetherbee

Astronaut and Author
Controlling Risk: 30 Techniques for Operating Excellence

2:00 PM - 2:30 PM Incident Management: Why are we still failing to learn?

Richard Osmond, Vice President Global Wells HSE & Process Safety, BP
• What are we doing differently since Texas City, Macondo, Space Shuttle Columbia?
• Review of how inadequate ‘learning from incidents’ processes have been identified as contributory factors in major accidents
• What is holding us back from learning from incidents?
• Understanding the human and organizational factor causes of an incident through appropriate investigation approaches
• Using multiple opportunities for learning to optimize changes that lead to a lower risk work environment
• Getting leaders to involve leaders in incident management – the critical role of front line supervision
• Implementing effective learning - and changing practices for the long haul

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Richard Osmond

Vice President Global Wells HSE & Process Safety
BP
DIGITAL TRANSFORMATION TRACK

1:00 PM - 1:30 PM Digital Transformation: Leveraging technology to drive out risk

• Leveraging reliability technology, understanding root cause of losses to shape equipment strategies
• Enhancing maintenance productivity through integrated work planning, scheduling and execution, and engineering workforce effectiveness
• Selecting, designing and installing operations systems including delivery of cybersecurity solutions to ensure operations availability and integrity. Integrating Process Control Networks with data management, optimization and reporting systems
• Assessing and ensuring readiness for operations, taking into consideration all aspects of the transition, including operational processes, roles and delegations of authority, legal and/or operating documentation, data and IT systems, resources and competencies; and governance

1:30 PM - 2:00 PM Agile BPM for rapid digitalization success

Stephan Blasilli, Head of Global Lean Operations & Corporate Initiatives, EDP Renewables
EDP Renewables North America, a leader in renewable energy with 29 wind farms across the US, must be an innovator in order to compete with traditional energy companies. By combining low-code development, business process management and case management in a single platform, EDP has driven rapid and meaningful digital transformation. With deployment times ranging from one week to a couple of months, the company has rolled out 24 new applications touching 80% of the company’s employees and fundamentally changing how work gets done.

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Stephan Blasilli

Head of Global Lean Operations & Corporate Initiatives
EDP Renewables

2:00 PM - 2:30 PM Mastering the Digital Imperative: Applying better analytics to find untapped efficiencies and reduce operational risk

• Developing an asset lifecycle management and/or reliability centered maintenance strategy to ensure asset integrity and Uptime
• Leveraging reliability technology, understanding root cause of losses to shape equipment strategies
• Enhancing maintenance productivity through integrated work planning, scheduling and execution, and engineering workforce effectiveness
• Selecting, designing and installing operations systems including delivery of cybersecurity solutions to ensure operations availability and integrity. Integrating Process Control Networks with data management, optimization and reporting systems
• Assessing and ensuring readiness for operations, taking into consideration all aspects of the transition, including operational processes, roles and delegations of authority, legal and/or operating documentation, data and IT systems, resources and competencies and governance

2:30 PM - 3:00 PM Solution Insight Session

Branded as “the best networking session I’ve ever attended” by a number of past Summit delegates, this structured networking session is the ideal opportunity for you to capitalise on time out of the office by speaking to each of your peers in attendance and learning about the solutions available to your specific OE challenges. How does it work? It’s easy. You spend five minutes at a table of your choice, and when the bell rings you’ll be directed to the next one to start another round of networking. At the end of the session you’ll have met most of your peers, and if you haven’t, you can continue into the networking cocktail reception at the end of the day.

3:00 PM - 3:40 PM Driving to Zero: An Executive Discussion and Case Study on Exceptional Manufacturing Performance

Case study
Phil McIntyre, Managing Director, Performance Solutions by Milliken
A commitment to continuous improvement and safety has been the foundation of Milliken & Company’s success. We’ve spent the past two decades scouring the globe to discover the best ways to work and developed our own holistic approach to improve efficiency and productivity based upon lean manufacturing concepts. In this session, we’ll discuss:
• How to challenge existing paradigms by embracing zero-loss thinking in cost, quality, and safety
• Building and optimizing a performance system vs. launching more initiatives
• Leveraging the power of operational excellence to deliver on corporate strategy and outperform competition
• Establishing the business case for change at all levels of the organization
Through numerous real-world Milliken examples, you will be able to understand:
• How to create a ‘Bottom-Up Approach’ that facilitates associate empowerment, ownership,and engagement; and, most importantly, sustains gains into the future
• How Leadership and Team Development play an integral role in your journey and your Culture
• How to obtain Leadership commitment and desire on the critical role of Safety in your Performance System

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Phil McIntyre

Managing Director
Performance Solutions by Milliken

3:40 PM - 4:20 PM Controlling Risk In A Dangerous World: 10 Principles of Operating Excellence

Jim Wetherbee, Astronaut and Author, Controlling Risk: 30 Techniques for Operating Excellence
How do operators prevent the next accident? How do they prevent unpredictable accidents? Can they simultaneously improve performance? On the front lines of danger, your employees are the last line of defense trying to prevent death and destruction. What happens if they don’t succeed? After accidents, organizations typically issue new rules. These will work—until the next accident. Again, new rules are issued and procedures are updated. Yet, the cycle of accidents continues. Organizations and operators must need something more than rules and procedures
to prevent unpredictable accidents. The solution is found in the principles of operating excellence.Since the beginning of the space program, astronauts have been following these principles and developing techniques to help flight crews stay alive and accomplish dangerous missions in the unforgiving environment of space. In Controlling Risk, you will learn how to operate better, work together, and improve performance in your high-risk business to accomplish much more in your dangerous world!

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Jim Wetherbee

Astronaut and Author
Controlling Risk: 30 Techniques for Operating Excellence

4:20 PM - 5:00 PM Innovation Acceleration: Ideas, Methods and People

Jose Pires, Global Excellence & Innovation Leader, Andeavor
In a fast changing world, how do you build a culture where extraordinary innovation becomes ordinary? A culture that lasts and consistently delivers exponential leaders, growth and value creation. The key ingredients to innovation acceleration are not what you see portrayed most often in the media. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation. We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and innovations in any industry.

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Jose Pires

Global Excellence & Innovation Leader
Andeavor

5:00 PM - 5:00 PM Networking Cocktail Reception for all Conference Attendees, Speakers and Sponsors

With 150+ attendees at the OpEx & Risk Management Summit, you’ll want all the chances possible to meet, mingle, introduce and interact with other participants.
Join us in the expo hall for our drinks reception and exchange war stories and best practices over a glass of wine or beer.