February 25 - 27, 2019 | Norris Conference Center - City Centre Location, Houston, TX

Main Conference Day One

7:00 am - 8:00 am Registration and Check In

8:00 am - 8:05 am Welcome from Conference Director

Leslie Allen, Managing Director, IQPC

8:05 am - 8:15 am Chair's Opening Address

8:15 am - 9:00 am Meeting New Challenges - and Opportunities - to Emerge Stronger than Ever

Companies in hazardous industries face a challenging environment today. Operational excellence is as
important as ever, but the current market dynamics demand more. They must operate more efficiently
than ever while maintaining high safety and environmental protection standards New business
models, service excellence, and top-tier data capabilities are needed to win.
This executive roundtable will bring together five business leaders to shine a light on what its going to
take to ensure that even in a challenging market, revenue growth leads to higher returns.

9:00 am - 9:40 am Enabling and delivering Operational Excellence through Operational Discipline

Many companies have implemented formal management systems in an attempt to improve execution and achieve Operational Excellence. While a few companies have had tremendous success with their management systems, many other companies have found their management system has become bureaucratic, costly, and ineffective.Even worse, they have found their management systems added more layers of complexity that further weigh upon the companies' performance. Grigor Bambekov is Marathon Petroleum's Director or OEMS and Risk Management. In this enlightening case study, Grigor will share the company's journey to operational excellence, including how they are:
  • Driving OEMS implementation through Operational Discipline: Why its not just about compliance
  • Building the most compelling case for deeper OEMS commitment by cascading discipline
  • Getting leadership to focus on and support your Management System and Operational Discipline System

9:40 am - 10:20 am Driving Operational Excellence to the Frontline: How to translate the business strategy into action and engage the frontline

Jérôme Fady - Vice President, Operational Excellence, Arkema
Arkema has 19,000 employees based in 50 countries, with 137 industrial plants and 13 research
centers. As a chemical company, safety has always been a priority at Arkema. However, following
several major acquisitions, the company found itself in a unique position: as people joined the
company via mergers and acquisitions, they often brought their previous company’s culture along
with them. Arkema was challenged with the task of implementing a uniform company strategy across
several business units. In this case study we see how the company was able to overcome these
challenges and drive OE to the front line by:
• Creating a roadmap for the implementation journey from the boardroom to the frontline
• Aligning strategy with execution
• Identify opportunities to leverage OE tools to eliminate sources of value loss in your operations
• Embedding OE in your organizational DNA by engaging all employees
• Learning along the way: recent challenges and lessons learned
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Jérôme Fady

Vice President, Operational Excellence
Arkema

10:20 am - 10:45 am Morning Networking Break

Leadership & Culture

10:45 am - 11:15 am "Culture Eats Strategy for Breakfast": Three key levers for evolving your company culture
• Creating a culture of Continuous Improvement
• Determining your organization’s current culture – and
shaping it to fit your strategy
• Why culture is the best source of competitive
advantage out there
• Defining your aspirational target culture
• Leadership alignment: changing leadership behaviors
to drive operational excellence
• Using culture as a fundamental management tool
• Understanding that what worked in the past may no
longer work in the future - and what worked for one
company may not work for another

Leadership & Culture

11:15 am - 11:45 am Getting better and getting better: Building a culture of innovation
  • How to build a culture of innovation in your
organization: Why this critical now more than ever
• Turning ideas into value quickly: Changing
organizational culture for innovation to succeed
• What is the role of leadership in driving innovation and
supporting organizational change
• What are the core values, behaviors, etc. necessary to
build a culture of innovation
• Taking a long term view to address short term
conditions: how can companies balance a drive for
innovation at a time when everyone is focused on cost
out?
• Creating a ‘freedom within a framework’ approach to
innovation: developing an organizational plan that
  • supports the business’ current and future strategies

Leadership & Culture

11:45 am - 12:15 pm Understanding the connection between culture and safety, environmental and financial performance
Matt Wood - Director, Operational Excellence & Compliance, Enbridge
Gregg Kiihne - Director, Process Safety, BASF
• What’s the link between culture, reliability and
Operational Excellence?
• With so much volatility and risk in hazardous industries
today – what impact can culture change can have on
safety performance? environmental performance?
compliance? financial performance?
• Where should the responsibility for changing culture sit
in an organization?
• Can you measure organizational culture?
• Where do you start when it comes to changing culture?
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Matt Wood

Director, Operational Excellence & Compliance
Enbridge

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Gregg Kiihne

Director, Process Safety
BASF

Next Generation Health & Safety

10:45 am - 11:15 am The path to Safety Excellence through Operational Discipline: Balancing the focus on low probability high consequence events with high probability low consequence events to change culture and behaviours
• Identifying what tasks can be transformed digitally and
educating workers about monitoring mechanisms
• Driving worker safety and productivity using IoT in
remote and hostile environments
• Connecting industrial workers with machinery for
enhanced real time monitoring
• Implementing the concepts of smart helmets, realtime
data analysis, RFID, asset tracking, and paging in
field and plant operations to improve both safety and
efficiency

Next Generation Health & Safety

11:15 am - 11:45 am Safety in the age of technology: The digitally empowered workforce
dentifying what tasks can be transformed digitally and
educating workers about monitoring mechanisms
• Driving worker safety and productivity using IoT in
remote and hostile environments
• Connecting industrial workers with machinery for
enhanced real time monitoring
• Implementing the concepts of smart helmets, realtime
data analysis, RFID, asset tracking, and paging in
field and plant operations to improve both safety and
efficiency

Next Generation Health & Safety

11:45 am - 12:15 pm Increasing Human Reliability to Drive Operational Excellence
• Simple ways to integrate Human Factors into your safety
toolbox
• What does it really mean to be a High Reliability
Organization?
• The role of human factors in reducing safety incidents in
hazardous industries
• Understanding the conditions that lead to noncompliance
• Systematic approaches to employee task analysis

Asset Optimization

10:45 am - 11:15 am Asset optimization: Reducing risk and improving reliability for world class operations
Greg Bussing - Director, Enterprise Business Improvement, Andeavor
David McKay - Head of Maintenance, Reliability & Integrity, Hess Corporation
• Creating a greater focus on process safety issues through
tools such as risk assessment and risk registers
• Responding to risk by considering root cause analysis and
weekly downtime reports
• Asset optimization: Framework approach to establishing
an asset management and reliability program
• Evaluating your ‘as-is’ baseline and setting your ‘to-be’
improvement goals - Who should be involved - How to
do we measure improvement (Establishing KPIs) - Gaining
executive and employee support
• Applying Operational Excellence tools to enhance asset
reliability and performance
• Addressing reliability and integrity challenges
• Getting employees at all levels to consistently perform
monitoring, root-cause analysis, follow-through and more
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Greg Bussing

Director, Enterprise Business Improvement
Andeavor

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David McKay

Head of Maintenance, Reliability & Integrity
Hess Corporation

Asset Optimization

11:15 am - 11:45 am Real time performance optimization: Leveraging Artificial Intelligence in Hazardous Industries
• Using Machine learning and AI for equipment
condition monitoring and predictive analytics
• How can a production engineer use this technology to
optimize his work day?
• How can AI really drive bottom line benefits for your
company?
• What about the risks?

Asset Optimization

11:45 am - 12:15 pm Reducing Operational Risk: Delivering capital and maintenance projects with less risk and superior returns
Hani Noshi - Manager, Projects Center of Excellence, BHP Billiton
• What specific steps can be taken to boost return on
capital employed? Given the current market conditions,
should there be tighter criteria for project approval?
Should we be reducing inventory? Sharing risk models
with partners and suppliers?
• Improving collaboration between project execution
teams and removing silos
• What are the largest challenges today for keeping
projects on time and on budget?
• How should companies be tracking the progress of
complex, capital intensive projects?
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Hani Noshi

Manager, Projects Center of Excellence
BHP Billiton

12:15 pm - 1:00 pm Networking Luncheon

1:00 pm - 1:30 pm Digital Strategy: Preparing for the impact of digitization on your business – and your people
• Selecting, designing and installing operations systems to ensure
operations availability and integrity
• Assessing and ensuring readiness for operations, taking into
consideration all aspects of the transition, including operational
processes, roles and delegations of authority, legal and/or
operations documentation, data and IT systems, resources
and competencies; and governance
• How do you identify – and then develop - the digital
skills and capabilities you need?

1:30 pm - 2:00 pm Digital as a driver of efficiency, business improvement and problem solving
The Energy sector is changing: the challenging economic landscape
has forced businesses to scrutinise their operations in pursuit of
greater productivity and asset efficiency. Meanwhile, the market is
growing increasingly diverse as renewables mature and new entrants
emerge. Digital is becoming increasingly pervasive as companies
turn to technology to modernise processes and deliver competitive
advantage. From remote monitoring and automation, to data
analytics, asset visualisation and HPC, digital technology
is changing the game. This transformation has seen
IT become a core business asset, drawn from a
background support role and repositioned as a
centre of value creation, innovation and insight.

2:00 pm - 2:30 pm Real time production optimization: Leveraging Artificial Intelligence
• Using Machine learning and AI for equipment condition
monitoring and predictive analytics
• How can a production engineer use this technology to optimise his
work day?
• How can AI really drive bottom line benefits for your
company?
• What about the risks?

1:00 pm - 1:30 pm Better with bots? Are robotics and UAVs the future of work in hazardous industries?
  • What are the specific opportunities, challenges, and best practices to take advantage of this dynamic technology to drive business results today?
  • Have you considered the creation of a 'virtualized workforce' that emulates the rapid automation and execution of repetitive steps in a process interaction with systems in the same way as a human user, meaning no complex system integration required?Robots can be used for many different tasks in multiple conditions. For instance, in normal operations, they're currently being effectively used for inspections or pipeline and offshore rigs. In emergency scenarios they are being effectively leveraged for tasks such as search and rescue and damage assessment. The challenges and best practices associated with Human Robot Interaction (HRI) for these diverse task types and environments is not well known. this talk will provide a brief overview of how robot operators perform under various conditions and will recommend how tools, tasks, and trainings can be used to mitigate performance failures.

1:30 pm - 2:00 pm The Digitally Enabled Worker: Supporting your workforce through digital transformation
• Fostering a culture that accelerates technology adoption
• Understanding the potential impact of digitization on your business –
and your people
• How do you identify – and then develop - the digital skills and
capabilities you need?

2:00 pm - 2:30 pm Asset Optimization: Making your operations more predictive
Energy companies now sit on vast proprietary data pools. By becoming
good data refiners and being increasingly customer-focused, they will
achieve remarkable improvements in processes across the value chain. All
of this needs to be done using a rigorous management of change process
and significant process or technology change should
include considerations on safety and risk management,
governance, organization and communication to ensure
a safe transition.

1:00 pm - 1:30 pm Next Generation Operational Excellence with Physics-based Digital Twins
John Bell - Senior Vice President, AKselos
• New, patented technology that overcomes the limitations of the industry
standard simulation tech, Finite Element Analysis
• Sensor-enabled, real time condition-based monitoring of fixed and
floating assets, that uses machine learning and AI to empower predictive
maintenance
• The only technology of its kind to be compatible with
digital oilfield technology and the IIoT
• Case study of a physics-based Digital Twin of a FPSO


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John Bell

Senior Vice President
AKselos

1:30 pm - 2:00 pm Optimised production: Converting data to insights
• Applying technologies and artificial intelligence to optimise our
production systems and maximise recovery
• Converting data to insights - and taking action based on those insights

2:00 pm - 2:30 pm Achieving OE through safe, secure and reliable IoT Solutions
• How IoT technology can drastically reduce risk in plants and production
• Learn how to leverage the opportunities of IoT
• Discover safe and secure technology to build into your IoT devices to
protect the integrity of your operations
• Explore how to design reliable operations into your IoT
devices
• Building the appropriate algorithms to process and
respond to real time data

2:30 pm - 3:00 pm Solution Insight Session

Branded as “the best networking session I’ve ever attended” by a number of past Summit delegates, this structured networking session is
the ideal opportunity for you to capitalise on time out of the office by speaking to the experts in attendance and learning about the solutions
available to your specific OE challenges.
How does it work? It’s easy. You spend seven minutes at a table of your choice, and when the bell rings you’ll be directed to the next one to
start another round of networking. At the end of the session you’ll have met most of your peers, and if you haven’t, you can continue into the
networking cocktail reception at the end of the day.

3:00 pm - 3:40 pm Taking a collaborative approach: The power of supply chain engagement to drive Operational Excellence in Health & Safety

Simon Watson - Head of Health, Safety, Security & Wellbeing, Thames Water
Simon Watson is head of health, safety, security and wellbeing at Thames Water, responsible for the strategic and operational direction of
health and safety within the Operations business. Thames Water is the public water supply and waste water treatment provider for London and
surrounding area and is the UK’s largest water and wastewater services company, supplying 2.6 billion litres of drinking water per day, and treats
4.4 billion litres of wastewater per day. Simon has held numerous safety critical roles including heavy civil infrastructure, engineering, marine,
construction and utilities. He believes in the importance and endless possibilities of effective supply chain engagement to change the landscape
of health, safety and wellbeing benefits. In this insightful presentation he will discuss:
• Thames Water’s innovative approach to working with its supply chain: Building trust to create an environment that allows each partner
organisation to flourish together.
• The development, establishment and delivery of a unique engagement model that places control in the hands of all partners to achieve a
common goal.
• Thames Water’s ground breaking approach in using psychology alongside organisational performance to select supply chain partnerships.
During this talk Simon will share the lessons learnt over the past five years in shaping this program and will provide practical guidance on how to
follow a similar path should you wish to do so.
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Simon Watson

Head of Health, Safety, Security & Wellbeing
Thames Water

3:40 pm - 4:20 pm A large scale, complete turn around transformation case study: How Veolia drives significant efficiency and growth from their courageous business process and architecture re-engineering project

Cristian Matei - Head of Business Transformation, Veolia Group
Veolia Group, headquartered in France, is a $30B company with 164,000 employees worldwide. It has four main service and utility areas traditionally
managed by public authorities – water management, waste management, transport and energy services. The vast Business Management experience
with Veolia Group of Madalin Mihailovici, Mihai Savin, Irina Munteanu and their Colleagues within the Apa Nova Bucharest Management Team was
combined with Cristian Matei’s experience who - after 20 years working with ABB, Alstom Power or General Electric as Global Head of Operational
Quality & Continuous Improvement or Global Head of Learning & Development - joined Veolia in 2016 as Head of Transformation. In this inspiring
case study, they will take the audience through the company’s transformation journey, including insight into:
• “The burning platform” and how to deal with crisis management - while transforming problems into opportunities
• Using a three-phased holistic approach to re-engineer business processes and organisational architecture achieve higher business performance
• Putting necessary tools and methodologies in place to transition from opinion-based leadership to a data-driven organization
• How to design continuous improvement management processes to continuously exceed all stakeholders’ expectations while creating the selfsharpening
organisation
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Cristian Matei

Head of Business Transformation
Veolia Group

4:20 pm - 5:00 pm Innovation Acceleration: Ideas, Methods and People

Jose Pires - Former Vice President, Excellence & Innovation, Andeavor
In a fast changing world, how do you build a culture where extraordinary innovation becomes ordinary? A culture that lasts and consistently delivers exponential leaders, growth, and value creation. The key ingredients to innovation acceleration are not what you see portrayed most often in the media. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation. We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid, sustainable business improvements and innovations in any industry.
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Jose Pires

Former Vice President, Excellence & Innovation
Andeavor

5:00 pm - 5:00 pm Day One closing remarks and conference adjourns

5:00 pm - 6:00 pm Networking Cocktail Reception for all Conference Attendees, Speakers and Sponsors

With 150+ attendees at the Operational Excellence in Energy, Chemicals & Resources Summit, take advantage of this opportunity to meet new
industry colleagues and reconnect with old ones. Plus all of our conference speakers and sponsors will be present - an exceptional time to follow up
on ideas you've heard throughout the day and continue the conversation!