February 25 - 27, 2019 | Norris Conference Center - City Centre Location, Houston, TX

Main Conference Day Two

7:30 am - 8:00 am Check in and Networking Breakfast

8:00 am - 8:30 am Chair's Opening Remarks

8:10 am - 8:45 am Anglo American Futuresmart mining - creating new realities for mining

Arun Narayanan - Chief Data Officer, AngloAmerican
Anglo American is embarking on a digital journey as part of its mission to improve people's lives. How is our technical portfolio, deep expertise, and sincere commitment to unlocking our full potential - and more- going to take us to that positive and sustainable future?
  • What is the role of digital technologies in FutureSmart Mining and how do you go about embarking on a journey of digital transformation?
  • How does one build a culture around digital transformation?
  • What is the role of software architecture and design in enabling the digital transformation?


Arun Narayanan

Chief Data Officer

8:40 am - 9:15 am Acceleration of People potential in an Era of Change: FutureSmart Learning at Anglo American

Jennifer Rogers - Head of Learning, AngloAmerican
As we look toward the operational environments of tomorrow, we see a future very much
influenced by modernization and automation. However, while technology is an important
driver in our future operational landscape and capital investment in these endeavors
continues to increase, are we keeping up to speed with our innovation around people
development? How are we proactively positioning our workforce and communities for
the future of work? In this session, we’ll discuss FutureSmart Learning at Anglo American
and the manner in which it’s strategically positioned to achieve our burning ambition of
reimagining mining to improve people’s lives, including:
• Leveraging of artificial intelligence to target skills of the future and proactively build skills ahead of the pace of technology change
• Creation of differentiated, adaptable, and connected learning experiences, designed to reach the workforce in real time in the flow of work
• Real time learning analytics, tied to measurable business outcomes, that monitor the effectiveness of workforce development and inform future people innovation and change

Jennifer Rogers

Head of Learning

9:20 am - 9:50 am Mastering the Digital Imperative: Applying better analytics to find untapped cost efficiencies

• Dealing with issues as – or even before – they arise, using actual figures to make fact-based
• Enabling real-time interaction with the information you need to manage your area of
responsibility – whether it’s the entire company or a specific region, field, well, maintenance
activity, or opex budget
• Combining enterprise data with real-time operational data
• Gaining a real-time perspective of how your operations and asset are doing at any given
moment – along with the insight to trigger the right actions needed to maximize operational

9:50 am - 10:20 am Networking Break

10:20 am - 10:55 am Hand in Hand: Continuous Improvement and Automation at Shell

Linda Hui - Global Customer Operations Continuous Improvement Manager, Shell Oil Company
Shell Downstream Global Customer Operations encompasses over 2,000 staff in 30 countries and cover
the entire offer-to-cash customer services for all Downstream Lubes and retail businesses. Digitalization
and automation are the key winning factors to ensure fulfilling customer need in an efficient and effective
way. This case study will demonstrate how Continuous Improvement and automation go hand in hand in
transforming Shell’s operations in a global setting.
• How RPA (robotic process automation) and CI work together to enable even more efficiencies
• Using CI to identify automation opportunities through value stream mapping
• ESS (Eliminate, Simplify and Standardize) prior to A (automation)
• Building CI and RPA into culture to sustain improvements

Linda Hui

Global Customer Operations Continuous Improvement Manager
Shell Oil Company

10:55 am - 11:30 am Transforming Field Productivity: Building a Digital Worker Platform at Duke Energy

Rémi Raphael - Director, Business Transformation, Duke Energy
Empowering field workers has been a challenge for many industries including the energy, chemicals and
resources industries. Useful technologies such as augmented reality, mobile tracking and drones remained
inaccessible for a long time. Increasing customers expectations, more challenging cost structures, safety
and reliability targets are pushing us to transform the traditional field worker into a digital one.
The session will discuss the challenges and opportunities facing the digitization of the field work activities
and the impact on productivity at Duke Energy. We will discuss examples of enabling workers with new
digital tools and highlight their path to adoption. Metrics and value capture for the newly created digital
experience and the translation of time savings into real value creation.

Rémi Raphael

Director, Business Transformation
Duke Energy

11:30 am - 12:10 pm Interactive Roundtables on Next Generation Operational Excellence

Without question, our industry is in transition. We are all doing more with much, much less – and rightsizing Operational Excellence to adapt to today and build for tomorrow. But rightsizing doesn’t have to mean downgrading: forward-thinking companies are laying the operational excellence groundwork for the future.
This interactive session will allow you to consider the key requirements for success in the current business environment and beyond. You’ll identify where you feel gaps exist within your own organization or program and then choose the specific roundtable that is best aligned with those gaps and meet with other industry peers with the same ‘gaps’. Designed to enhance the level of collaborative, strategic discussion and idea sharing, these facilitated interactive roundtables will help you walk away with actions you can take back to the office and share with your executive team.

12:10 pm - 1:00 pm Networking Luncheon

1:00 pm - 1:30 pm Connecting Operational Excellence to the Bottom Line

There has never been a more critical time for oil and gas companies to be focused on Operational
Excellence – its critical not just for survival but in order to thrive in the years ahead. The innovators
that have strategically invested in operational efficiency programs are demonstrating their operational
resilience – while marginal operators must significantly improve in order to position themselves for
long-term growth in an increasingly competitive marketplace. With so many companies hampered by
complexity and inefficiency, now is the time to optimize your operations to yield more productivity
and fully harvest the benefits of technology, scale and standardization.
Many of us have an Operational Excellence or CI program in place – but does it truly link planning
and operations to strategy? Are you getting the most business value you possible can out of it? What
about metrics – what is the true impact of OE on your business’ financial performance? Do you
This dynamic panel will discuss these issues and more – including how to reduce complexity and
variability with clearly defined standards and accountabilities, build the most compelling case for
deeper OE focus and demonstrate to your executive leaders and shareholders the true impact that
Operational Excellence can have on the bottom line.

1:40 pm - 2:30 pm Building the Operational Excellence competencies of the future: What skills? What roles?

Today’s organizations consist of increasingly complex IT and technological
architectures upon which customers, employees and processes – both manual and
digital - interact. That means that the role of operational excellence is arguably
becoming both more important and increasingly complicated. In this session we’ll
discuss the new skills and capabilities necessary for OPEX practitioners to help their
organizations thrive in today’s high-risk and volatile market conditions.
• What does a 21st century operations practitioner look like?
• Understanding the power of human capital for operational excellence
• What skills / what roles are required in the future?
• Optimizing your resources: effective productivity benchmarking
• Working with remote teams
• Internal competency development
• Creating networks of excellence to enable knowledge transfer

2:30 pm - 2:30 pm Chair's Summary and close of conference